Service and operations
Customer Service Representative resume example
Customer service roles are measured with numbers: satisfaction scores, resolution times, volume. Most candidates leave them off. This example puts them in, which makes an ordinary looking role stand out.
Opens in the Sembis editor with this example filled in, on the free Classic template. Replace the details with yours and download an ATS friendly PDF. No card needed.
An example: the person and employers are made up.
Customer Service Representative resume summary examples
Two or three sentences at the top of your resume that say who you are, what you’re good at and what you’ve achieved. Pick the one closest to your level and swap in your own facts.
Friendly, patient customer service professional with 2 years in retail and a talent for calming frustrated customers. Bilingual in English and Spanish.
Customer service representative with 4 years in phone and chat support, holding a 96% satisfaction score and the team's best first contact resolution.
Customer support team lead with 8 years of experience, managing 12 agents and improving satisfaction scores 9 points through coaching and better processes.
More in the guide: how to write a resume summary.
Bullet points for a customer service representative resume
Strong bullets start with an action verb, say what you did, and end with a result someone can measure. Use these as patterns, with your own numbers.
Stuck for the first word? See 180+ resume action verbs.
- Handled 60 to 70 contacts a day with a 96% satisfaction score
- Resolved 85% of issues on first contact, the best on a team of 20
- Cut repeat billing contacts 18% with 30 new help articles
- Kept more than 100 cancelling customers a year
- Mentored new hires during their first month
- De-escalated complaints and turned them into positive reviews
- Kept average handle time under target while meeting quality scores
- Recognised as employee of the month three times
Skills to put on a customer service representative resume
Tracking systems match your resume against the words in the job posting, so list the skills you really have using the posting’s own terms. Hard skills belong in a skills section; show soft skills through your bullet points.
Hard skills
- Customer support
- Phone support
- Live chat
- Email support
- Troubleshooting
- Billing support
- Retention
- Zendesk
- Salesforce
- Intercom
- Data entry
- Microsoft Office
Soft skills
- Patience
- Empathy
- Active listening
- De-escalation
- Clear communication
- Problem solving
How to write a customer service representative resume
01
Use your metrics
Satisfaction scores, first contact resolution and daily volume are tracked in almost every support job. Put yours on the page.
02
Mention languages
Speaking a second language is a common requirement and a strong differentiator. Give it its own line.
03
Show you improved things
Help articles, process fixes and mentoring show you're ready for more than answering tickets.
04
Check what a tracking system sees
Before you apply, run your finished resume through the free ATS resume checker to see the exact text a parser pulls out, and fix anything that comes out scrambled.
Tailor it to each customer service representative job
Paste a job posting into Sembis to see which of its keywords your resume is missing, and let AI suggest rewrites you approve one by one.
